For Providers
How do I...?
Please see below for some of providers’ most requested contact information, forms, and links.
Correct a Pending Authorization Request
Providers should access the Provider Direct portal to make a correction.
For general Behavioral Health UM inquiries, email UM@TrilliumNC.org
Find a Member’s Care Manager 1-877-685-2415
Contact Member and Recipient Services at 1-877-685-2415
Provider Self-Audits
Trillium recommends provider agencies conduct periodic Self-Audits to identify instances where services reimbursed by Medicaid are not in compliance with program requirements.
RatesFinance@TrilliumNC.org
For providers who have questions about the special rate request process, please email RatesFinance@TrilliumNC.org.
Request a Letter of Support
Email the specific request to NetworkServicesSupport@TrilliumNC.org.
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