Corporate Information

Effective July 20, 2026, all incoming paper mail must be sent to the new mailing address (PO Box) below and not to the physical address.

Corporate Headquarters

Physical Address

Trillium Health Resources
1019 WH Smith Blvd.
Greenville, NC 27834

Mailing Address

Trillium Health Resources
PO Box 12797
Durham, NC 27709

Business Hours

Monday - Friday
8:30 am - 5:00 pm 
 

Administrative & Business Matters

1-866-998-2597

Fax Numbers

Call Center:

  • 252-215-6878

I/DD Care Management:

  • 252-215-6870
    252-215-6871
    252-215-6872


     

Mental Health / Substance Use Care Management:

  • 252-215-6873

Utilization Management:

  • 252-215-6875

Medical Records:

  • 252-209-6084

Trillium office Business Holiday Closing days

Please note: Our Behavioral Health Crisis Line is available 24 hours a day, seven days a week and will remain open on holidays when our administrative offices are closed. Our Member & Recipient Services is also available Monday-Saturday, 7:00 am - 6:00 pm, regardless of administrative holidays.

2026

Labor Day
Monday, September 7

Veteran's Day
Wednesday, November 11

Thanksgiving
Thursday, November 26
Friday, November 27

Christmas
Thursday, December 24
Friday, December 25
Monday, December 28

New Year's Day
Friday, January 1,2027

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