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Members & Recipients Overview

Who We Serve

• About NC Medicaid
• Intellectual/Developmental Disabilities (I/DD)
  • NC Innovations
    • Individual & Family-Directed Support
  • Supports Intensity Scale® (SIS)
  • Adult Transition Programs
  • After-School Programs
  • Summer Programs
• Mental Health & Substance Use
  • Opioid Epidemic & Substance Abuse
• Traumatic Brain Injury (TBI)

Services Available

• Appeals & Grievances
• Crisis Services
• Member Benefit Plans | Service Definitions
• Member & Recipient Portal
• One Community
• Physical Health Prevention
• Tailored Care Management
  • Elements of Tailored Care Management
• Tailored Plan Medicaid Member Pharmacy Benefits
• The Healing Place of New Hanover County
• Transportation (NEMT)
• Transitions to Community Living
  • Transition to Community Living Success Stories
• Trillium Advantage
• TULA
• Wellness Checks for Children

Resources

• Community Crisis and Disaster Response
• Food Trucks
• Mental Health Screenings
• Members Communication
• Member Document Library
• Member Training
• Member & Recipient Rights & Privacy
  • Behavioral Health and Intellectual/Developmental Disabilities Plan State-Funded Services
  • NC Medicaid Direct Handbook
  • Tailored Plan Member Handbook
  • NC Innovations Waiver Member Handbook
• Military & Veterans
• OUTreach
• Self-Management
• System of Care & Community Collaboratives
  • Community Collaborative Meetings
  • Community Engagements
  • Tiered Care Coordination Pilot
• Technology for Members
• Victory Junction Family Weekends

Medicaid Transformation - Tailored Plans

• Medicaid Transformation - Tailored Plans
  • Tailored Plans - Information for Members
  • Tailored Plans - Information for Recipients

For Providers

Join Our Network

• Contracting with Trillium
  • Contracting Information
  • Obtain Out-of-Network Agreement
• Current Services Needs

For Current Providers

• Authorization
  • Trillium Physical Health
  • Trillium Behavioral Health
• Billing and Claims
  • Billing Codes & Rates | Check Write Schedule
  • Electronic Visit Verification (EVV)
  • Provider Self-Audits
• Clinical Tools
  • Behavioral Health Screening Programs
  • Benefit Plans | Service Definitions
  • Clinical Practice Guidelines
  • Developmental Centers
  • EHR-HIE
  • EPSDT
  • Evidence-Based Practices
  • HEDIS Resources
  • NC-TOPPS
  • Value-Based Care
• Provider Directory

Provider News, Events, and Training

• Communications
  • Provider Communication Bulletins and Special Announcements
  • Urgent Notification
  • Provider Insider - Newsletter
  • Historical Network and Clinical Communications Bulletins
• Events & In-Person Trainings
• My Learning Campus
• Provider Council
• Provider Forum

Provider Support | Important Documents & Forms

• Contact Information and Provider Portals
• Provider Documents & Forms
• Provider ToolKit

Unmet Health-Related Resource Needs

• Choose Independence
• Housing Advocacy
• Inclusive Playgrounds
• Mental Screening
• Oxford House
• sensABLE Snacks - Food Trucks
• Small Business Funding Project
• The Healing Place of New Hanover County
• Victory Junction

Regional Operations

Regional Contacts

• Community Engagement
• DJJ and DSS Relationship
• Northern Region
• North Central Region
• Mid-State Region
• Regional Advisory Boards
• Southern Region
• South Central Region
• Regional CFACs

Local Partnerships

• Community Crisis/Disaster Response
• Crisis Intervention Team (CIT)
• Housing Advocacy
• Mental Health First Aid
• Mobile Integrated Care Units
• Safe Schools Healthy Kids NC
• Trillium Support Transition and Re-Entry

News, Events & Training

• Community Education Training Needs
• Community Training Opportunities
• Events & In-Person Trainings
• My Learning Campus
• News Releases & Blogs
• Trillium Community Newsletter

About Us

• Careers
• Committees
• Contact Us
• Corporate Information
• Governing Board
• Health Equity Council
• Monthly Awareness
• NC 2-1-1
• One Community Together
• Privacy Practices and Non-discrimination
• Strategic Planning & Outcomes
• Teams & Functions
• Terms & Conditions
• Resources & Links
• Working with Us
  • Internship | Practicum